Job Description

Job description:

Technical Support Specialist (Apple background)

Location: Cupertino, CA office-based
Salary: US$145-205K plus excellent benefits package

Employer Overview

Our client is a high-tech enterprise specialising in functional new materials, with end-to-end capability across R&D, manufacturing and sales of composite functional materials/devices and electronic traceability products. Its products support consumer electronics and new energy applications (including automotive and photovoltaics), enabling bonding and fastening plus functions such as thermal management, conductivity/insulation, EMI shielding, flame retardancy, and protection.

Role & Responsibilities

As a Technical Support Specialist, you will provide customer-facing technical support while partnering internally to deliver differentiated materials solutions for strategic accounts.

Your responsibilities will include:

- Providing materials/solutions to customers and delivering technical support to strategic customers.

- Identifying new opportunities within existing accounts, introducing relevant products and services to potential customers, and
supporting new customer development.

- Acting as a project manager coordinating activities between customers and internal teams.

- Collecting competitive intelligence from the market and feeding insights back to internal stakeholders.

- Working closely with internal technical teams / R&D to define unique solutions for each customer.

- Completing other tasks assigned by senior leadership.

Qualifications:

Key Requirements

We are looking for a technically strong, customer-facing specialist with proven Apple supply chain exposure in materials, die-cutting and assembly within the 3C sector, able to operate as both technical support and a commercial opportunity finder.

Must-have skills and experience:

- 5+ years experience in PD/RD and Technical Support (TS) relating to materials, die-cutting and assembly for Apple projects in the 3C field.

- Strong knowledge of materials and die-cut product performance / process.

- Fluent English (able to use English as the working language).

- Strong interpersonal skills able to work effectively in a multicultural environment.

- Willingness to travel internationally as required.

- Clear thinking with strong market insight, problem-solving ability, and the drive to build deep customer links that translate int o
opportunities.

- Masters degree or above, from a top 500 global university, in Mechanical Engineering, Electronic Engineering, Chemical Engineering or Polymer Science.

Why is This a Great Opportunity:

Excellent career opportunities.

Salary Type : Annual Salary

Salary Min : $ 145000

Salary Max : $ 205000

Currency Type : USD

Nigel

Job Tags

Work at office

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