Job Description
Security Operations Manager II
Quality Technology Services, LLC
Fayetteville, GA
R2026-1826
The Security Operations Manager II will oversee delivery of physical
security services for QTS data center security operations, including
oversight of contract guard operations, alarm investigations and
incident reporting, and coordination with regional security
disciplinary specialists on projects, expansions, and other
security-related efforts. This role is responsible for providing a
visual security presence to ensure visitors, clients, and employees
have a safe and pleasant experience while providing excellent customer
service to all individuals that enter the facility and further
employee/management relations, goodwill, and public relations to keep
our customers for life.
RESPONSIBILITIES, other duties may be assigned.
Supervise frontline security staff and daily security operations to
provide a safe experience for all who enter the facility.
Manage security operations for a single or multi-building campus, or
mega data center.
Participate in project estimating processes as well as contribute to
others budgeting processes for physical security system needs in other
groups.?
Oversee security projects to ensure they are delivered in accordance
with established baseline requirements and deadlines and within
budget.?
Maintain close coordination with security vendor management to ensure
continuous improvement of security team skills through targeted
training, practical exercises, and the documentation and application
of lessons learned.
Interface with, and assist in, mobilizing vendors involved in system
repairs for current sites.
Manage security for construction projects and new builds.
Develop and Implement security procedures and protocols to ensure the
safety of employees, visitors, and assets.
Evaluate and drive continuous improvement of contract guard operations
using key performance indicators, collaborative improvement plans,
conducting training and leading security briefing for contractor and
sub-contractor personnel to ensure great customer service in all
Security interactions.
Ensure the Security Department is following all proper protocols,
including monitoring the cameras, fire alarms, physical patrolling,
recognition of items for proper written documentation of all
security-related incidents, dispatching, and completing various
logs/files daily.
Verify Data Center security programs are delivered to meet defined
corporate security standards.
Assume 24/7/365 availability to respond to and manage appropriately
all requests for emergency and non-emergency assistance in a
professional manner.
Managing the process of bringing on new contract security staff for
sites under construction
Ensure all security systems are fully functional to include Access
Control, Visitor Management, Service Now, and CCTV.
Conduct Regular Risk Assessments to identify potential security
vulnerabilities and develop strategies to mitigate risks.
Create, assign, and issue facility access badges to authorized
personnel.
Investigate accidents, thefts, disturbances, and discrepancies and
provide appropriate and timely notifications to required parties.
Knowledge and familiarization with all emergency response plans and
evacuation procedures including conducting fire evacuation and
Business Continuity drills.
Confirm all security equipment is kept in excellent working condition
through regular inspection and by following QTS preventative
maintenance programs.
Develop and maintain working relationships with Federal, State, and
Local Law Enforcement as well as Fire and EMS services.
Generate reports and prepare presentations on the status of physical
security operations and be able to deliver presentations and briefings
to customers, stakeholders, and senior leaders.
Provides reports as needed for internal and external audits and
investigations.
Serve as a customer advocate by identifying security-related
opportunities and crafting innovative solutions that maintain
uncompromising security standards.
Perform security officer duties as needed to ensure efficient
operations and guest service standards are met.
Basic Qualifications
7+ years working in an operational, physical security. or equivalent
environment.
5+ years of experience in security patrolling and reporting.
3+ years of experience in dealing with security vendors, contractors,
and customers.
2+ years project management experience.
Bachelor's degree or five or more years working in an operations,
physical security or equivalent environment or associate degree or
three or more years' experience working in an operational, physical
security, or equivalent environment.
Must be able to travel up to 10% including the ability to travel to
other sites to provide training and support as needed.
Preferred Qualifications
3+ years of Security-related management and leadership experience
3+ years of experience in access control and video surveillance
software applications (ex. ProWatch and Genetec)
3+ years of experience working in a facility and observing security
gaps in physical barriers, security officer procedure, policies,
surveillance equipment, and alarm points.
3+ years of experience driving campaigns to reduce nuisance alarms.
3+ years of experience influencing others in helping to achieve
security excellence goals in a corporate environment.
3+ years of experience with excellent verbal and written
communications skills in a professional work setting.
3+ years of overseeing security sub-contractors that provide guards,
electronic security systems, door construction, door repair, fencing,
and access controls.
2+ years of experience overseeing security construction projects.
2+ years of experience teaching others the proper security processes
and methods.
Military Background or prior Law Enforcement experience desired.
Active Security Credentials (ASIS to Management Security, etc.).
Knowledge, Skills, and Abilities
Proficient with computer skills including Microsoft Office suite.
Proficient in Access Control Systems and related software.
Ability to communicate effectively, both verbally and in writing; for
the purpose of public interaction and report writing. Have excellent
customer service skills.
Ability to handle typical emergency and crisis situations efficiently
and effectively.
Ability to walk, stand, or sit for at least eight hours.
Position may involve frequent typing, standing, walking, pushing,
pulling, bending, reaching, and lifting. Lifting requirements may
range from 10 lbs. to 50 lbs. on a regular basis with heavier weights
done in conjunction with other individuals or lifting aids.
May require 24x7x365 on call responsibilities.
This role requires on-site work hours to support a 24X7X365 data
center environment and is not eligible for remote and/or hybrid work.
TOTAL REWARDS
This role is also eligible for a competitive benefits package that
includes: medical, dental, vision, life, and disability insurance;
401(k) retirement plan; flexible spending and HSA accounts; paid
holidays; paid time off; paid volunteer days; employee assistance
program; tuition assistance; parental leave; military leave
assistance; QTS scholarship for dependents; wellness program, and
other company benefits.
This position is Bonus eligible.
We conform to all the laws, statutes, and regulations concerning equal
employment opportunities and affirmative action. We strongly encourage
women, minorities, individuals with disabilities and veterans to apply
to all of our job openings. We are an equal opportunity employer and
all qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, sexual orientation,
gender identity, or national origin, age, disability status, Genetic
Information and Testing, Family and Medical Leave, protected veteran
status, or any other characteristic protected by law. We prohibit
retaliation against individuals who bring forth any complaint, orally
or in writing, to the employer or the government, or against any
individuals who assist or participate in the investigation of any
complaint or discrimination claim.
Know Your Rights (Spanish)
QTS is committed to working with and providing reasonable
accommodations to individuals with disabilities. If you need a
reasonable accommodation because of a disability for any part of the
employment process,
and let us know the nature of your request and your contact
information.
It's exhilarating to find yourself at a pivotal moment in history- and
even more so to be leading the way. At QTS Data Centers, we are proud
to stand at the forefront of today's dynamic digital transformation.
Our world-class data centers empower our customers' most strategic
growth initiatives, positioning us as a global leader in digital
infrastructure.
As AI and cloud technologies fuel the demand for increased speed,
capacity, and innovation, QTS has emerged as the global digital
infrastructure leader. We are committed to connecting the globe for
good. Driven by purpose and a spirit of innovation, we design, build,
and operate some of the most advanced data centers worldwide. In
addition to our cutting-edge technology, we are dedicated to
sustainability, incorporating renewable energy solutions to minimize
our environmental footprint and drive meaningful impact. As a proud
portfolio company of Blackstone, QTS is uniquely positioned to achieve
ambitious growth and innovation goals.
At QTS, we are powered by People. Our team members are the cornerstone
of our culture, innovation, and growth. They are mission-driven,
resourceful, and committed to making a positive impact in the
communities where we live and work. Together, we're achieving
remarkable things and shaping the future of digital infrastructure.
And we'd like to invite you to join us.
In addition to a variety of benefit packages, QTS goes above and
beyond for our employees:
Roth and Traditional 401(k) matching contributions with immediate
vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave for primary and secondary caregivers
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program
Job Tags
Contract work, For contractors, For subcontractor, Work at office, Local area, Immediate start, Worldwide, Flexible hours