Job Description

Join Our Team at Vision Source Rio

At Vision Source Rio, we believe that when our team members thrive, so do our patients and our entire community. Recognized as one of the Best Places to Work by Albuquerque Business First, we are a family-owned optometry practice that has been proudly serving the Rio Rancho community since 1996. We’re not just about delivering exceptional eye care, we’re committed to creating an environment where every team member can feel and be their best.

About the Role - Patient Care Coordinator

As a Patient Care Coordinator at Vision Source Rio, you will be the welcoming face and voice of our practice, making certain that each patient’s experience is seamless, welcoming and well-organized. You’ll work closely with patients both in-person and virtually, assisting them with scheduling appointments, verifying insurance, processing payments, and more. The work you do will directly impact our patients’ ability to receive the eye care they need and will help them feel fully supported every step of the way.

This role is perfect for those who take pride in managing multiple tasks with precision or finding innovative ways to stay organized, and have a genuine appreciation for structure, systems, and improving processes. If you find satisfaction in interacting with others and creating order and efficiency, this role is for you.

Why Vision Source Rio?

• Patient-Focused -Serving the Rio Rancho community for over two decades, we’re dedicated to exceptional patient care.
• A Legacy of Excellence - 4.6-star rating on Google with over 900 reviews, reflecting our dedication to excellence.
• Award-Winning Workplace -Named a Best Place to Work by Albuquerque Business First and recognized with a CooperVision Best Practices Award of Excellence.
• Community-Centered -As a leader within the Vision Source network, we’re committed to our patients and our profession.
• Modern and Innovative - We operate with the latest technology in a state-of-the-art facility.

What We Offer

We know that when you’re at your best, so is our practice. That’s why we offer a comprehensive benefits package designed to support your health, well-being, and professional growth.

• Paid Time Off (PTO) - Time off to relax and recharge.
• 401K with Matching -Invest in your future with up to 3% employer matching.
• Paid Holidays -Including Thanksgiving, Christmas Day, New Year’s Day, Labor Day, Memorial Day, and the Fourth of July (when these days fall on regularly scheduled workdays).
• Health Insurance - Access to health insurance with a significant portion of the premium covered.
• Vision Benefits -In-house vision care and materials benefits for you and your family.
• Leadership Development Program - For our leadership team, we offer first-class content and discussions to support personal and professional growth.
• Starting Pay -$16 per hour, with clearly defined opportunities for growth and advancement.

Key Responsibilities

• Greet patients with a smile when they arrive and provide them with a fond farewell as you check them out. Your friendly demeanor sets the tone for a positive patient experience.
• Schedule and confirm patient appointments while coordinating a seamless flow of the day’s activities to minimize wait times and support an exceptional patient experience.
• Verify insurance information with precision, and clearly explain coverage details to patients so they feel informed and confident about their care.
• Answer and forward calls, manage voicemail, and handle email and text correspondence promptly and professionally.
• Collect and process payments accurately while addressing any billing questions with empathy, clarity and confidence.
• Scan, send and file important documents in a timely manner to keep records organized and workflows efficient.
• Support the team with additional tasks as needed, always maintaining a professional, uplifting, and team-oriented environment.

What We’re Looking For

• Excellent Communication Skills - Both written and verbal, with a warm, patient-first approach.
• Professionalism - A demeanor that reflects our high standards.
• Time Management & Multitasking - The ability to manage your time wisely while juggling multiple tasks efficiently.
• Positive Attitude - A collaborative spirit that uplifts the team.
• Tech Savvy - Basic computer skills and a comfort with navigating new software.
• Excellence and Attention to Detail - Approaching each task with precision and a commitment to delivering exceptional care.
• Mission-driven: A deep belief in the importance of your role and the difference you can make in the lives of your team members and patients.
• Bonus Points - Prior customer service experience and Spanish language skills are a plus.

Office Hours: 7 am to 5:30 pm, weekends off. This full-time position works five 8-hour shifts per week.

Join Us and Make a Difference

If you want to be part of a strong team and uplift your community, we’d love to hear from you! Apply for our Patient Care Coordinator role today and be part of something great at Vision Source Rio.

Have questions? Reach out to cara@visionsourcerio.com.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Application Question(s):

• Are you able to commute to our secondary location when necessary in the Northeast Height's?

Ability to Commute:

• Rio Rancho, NM 87124 (Required)

Work Location: In person

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