Job Description

Patient Care Coordinator (Phone, Email, Text) — Spring Hill, FL $18–$22/hour • Monday–Friday, daytime hours • No nights, weekends, or sick patients

This is an on-site position, but all patient care here happens by phone, email, and text. No waiting room, no walk-ins, no weekends, no flu season — and the schedule actually stays the schedule. Most patients are wonderful. A few are having a hard day. You'll know how to handle both. When patients are short, it's usually because they've been struggling to hear for years and finally asked for help. The good days here are very good.

What you'll do

• Help patients schedule and reschedule appointments by phone, email, and text
• Troubleshoot hearing aid issues with patients and walk them through fixes
• Process device orders and track shipments
• Coordinate provider schedules
• Update records in our practice management software
• Spot what's not working in our process and help us fix it
• Pitch in wherever patients need support — we're building something patients love, and that takes all of us

What you'll like about working here

• Predictable schedule — no nights, weekends, or on-call
• 100% remote-style patient contact — phone, email, and text only
• $18–$22/hour depending on experience
• Medical, dental, vision, 401(k) with company match
• 3 weeks PTO — accrues from day one, available to use after 90 days
• A team that takes care of each other — when someone's slammed, someone else jumps in

What we're looking for

• High school diploma or equivalent
• 1+ year in customer service, call center, or patient-facing work (medical or device experience a plus, not required)
• Calm and professional on the phone — including with frustrated patients
• Patient and clear when walking someone through a technical fix
• Comfortable juggling calls, emails, and texts throughout the day
• Solid with computers, willing to learn new software
• Notices when something's off and fixes it before being asked

Ready to apply? We'd love to hear from you. Apply with your resume — a real person reads every application, and you'll hear back within 5 business days. If you have call center or device support experience, mention it in the first line.

Injoy Hearing is an equal opportunity employer.

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