SERVPRO of Coeur d'Alene is looking for a Job File Coordinator
We’re growing and looking for a Job File Coordinator (JFC) who controls the operational flow of every job from intake through billing readiness.
This is not a receptionist role.
This is the operational control point of the company.
The JFC ensures intake accuracy, system setup, scheduling flow, documentation integrity, production coordination, and file readiness for billing. When this role is strong, jobs move cleanly.
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow!
Job File Coordinator
Department: Mitigation
Reports To: Office Manager
Location: 11442 N. Carisa Ct Hayden, ID 83835
Job Type: Full-Time | On-Site
Pay: $20-$24/hour
On-Call Stipend Included
Schedule: Monday-Friday 7-3pm; Monday-Thursday or Tuesday-Friday 7-5pm
What You’ll Do
• Control job intake and system accuracy
• Create and manage job files from FNOL to billing
• Schedule crews and manage daily WIP flow
• Verify documentation before crews leave site
• Identify blockers and escalate immediately
• Maintain Work Center accuracy and daily notes
• Coordinate communication between PMs, crews, accounting, and customers
• Prepare complete billing packets
What We’re Looking For
• Strong administrative control mindset
• Detail-oriented and highly organized
• Comfortable managing multiple active jobs simultaneously
• Strong written documentation skills
• Confident communicator (but not adversarial)
• Process-driven and structured
• Able to escalate issues without hesitation
• Comfortable enforcing documentation standards
Project coordination, dispatch, restoration office, or operations experience preferred.
Qualifications
High School Diploma or GED required, Associate’s degree a plus
STRONG computer skill required
Intermediate level in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Strong phone and communication skills
Ability to learn industry-specific software (Xactimate, Docusketch, Workcenter)
Excellent organizational and time management skills
Self-starter with the ability to prioritize and complete tasks independently
Valid driver’s license with a clean record
Work Environment
This role is primarily office-based and sedentary. Some filing and physical organization tasks are required, including lifting files, opening cabinets, bending, and using stairs
as needed. On rare occasions, you may visit a job site, where you could be exposed to noise, dust, odors, or varying temperatures.
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