Job Description
Cyra Tester
Develop, maintain, and execute CYRA automated test scripts.
Build automated suites for regression, smoke, and functional testing.
Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
Analyze CYRA reports and troubleshoot failures
Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.
Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.
Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
Ability to simulate concurrent calls and track system performance
Prepare test scenarios, test cases, and reusable scripts
Perform E2E customer journey testing for voice & digital channels
IVR platform testing by Cyara and Python/JavaScript for test automation
Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)
Good understanding of below contact center concepts:
o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
Design, develop, execute and maintain automated test scripts for the IVR system
Verify and validate performance and reliability of the IVR system.
Good understanding of Cyara Velocity, Cruncher and Pulse modules
Develop and document test plans
Work closely with the development team to ensure defects are closed timely manner.
Strong analytical, problem-solving and Troubleshooting skills
Excellent communication skills and should work directly with customers/vendor
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