Job Description

Job Description

Job responsibilities

• Write, edit, and proofread content for Chase’s social media platforms, with a focus on personal finance, financial health, and brand storytelling.
• Pitch, research, and develop engaging features and social-first content that reflect timely trends, audience interests, and viral moments in the world of money and banking.
• Collaborate with designers, videographers, and other content creators to support posts with compelling visuals, video, and multimedia assets.
• Assist in managing the editorial calendar, ensuring content is timely, accurate, and aligned with Chase’s brand voice and objectives.
• Support the development and execution of repeatable editorial franchises and miniseries for Starter and Early Professional audiences. 
• Conduct expert interviews, fact-check third-party resources, and secure necessary approvals from internal stakeholders (e.g., Legal, Compliance).
• Leverage social listening insights, performance data, and consumer research to inform content topics and strategy.
• Support the team on various projects and campaigns, communicating timelines, status, and results effectively.

Required qualifications, capabilities, and skills:

• 2+ years of professional or academic experience in editorial, social media, journalism, or digital content creation.
• Exceptional writing, editing, and communication skills with a keen eye for detail, accuracy, and tone.
• Demonstrated passion for financial topics, personal finance, or helping people make better money decisions.
• Experience with social media platforms (Facebook, Instagram, LinkedIn, X) and content management/scheduling tools (e.g., Sprinklr).
• Strong organizational skills; able to manage multiple projects and deadlines in a fast-paced environment.

• Collaborative, proactive, and eager to pitch fresh ideas and solve problems.

   

Preferred qualifications, capabilities, and skills:

• Familiarity with visual storytelling, including photography, infographics, and video
• Bachelor’s degree in Communications, Journalism, English, Marketing, or a related field
• Experience with Microsoft Office; graphic design or public relations experience 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.

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