Job Description

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Job Title: Air Import Operations Supervisor (Cargo / Small Parcels) Job Type: Full-Time (Onsite) Location: 931 Stanley Ave, Brooklyn, NY 11208 Salary: $60,000 - $72,000 per year

ECMS Express is a technology-enabled international courier company that offers end-to-end delivery. Founded in 2013, our corporate goal has been to help our global clients simplify their cross-border deliveries with a stable end-to end and cost-effective solution. We are present today in the USA, Europe, China, Korea, Japan, Hong Kong, and Southeast Asia. Over the years, we have developed market relevant B2C capabilities special thanks to our partnership with a couple of the world's leading eCommerce platforms. Given this know-how, it is our aim to empower Small & Medium Enterprise (SME) clients in the B2B market with B2C delivery experience and market competitive rates.

If you are looking to bring your skills and expertise to a growing global company, it's time for you to join us!

The Role

The person who we're looking for must be proficient in the following:

• Oversee inbound flight status including shipment tracking/tracing and ensure KPIs are met.
• Oversee and coordinate any necessary transportation to ensure delivery is complete.
• Communicate with overseas offices to ensure they follow import SOPs and regulations.
• Follow up with Broker for customs exceptional cases and resolved them in a timely manner.
• Train and monitor the work performance of personnel.
• Manage and maintain relationships with customs brokers and last mile carriers.
• Assist manager and team with performance reviews with vendors.
• Assist manager and team to develop internal SOPs and maintain KPIs to efficiently manage inbound freight, including timely recovery and handover to last mile carriers.
• Develop and manage budgets and operational costs and maximize profitability.
• Perform any additional duties as assigned.

Requirements

• High School Diploma or GED required. Bachelor's degree preferred.
• Bilingual in Chinese and English is a plus.
• Extensive knowledge in P&L.
• Minimum 3 years of experience in air import operations.
• Minimum 3 years of experience in small parcels, general cargo, and e-commerce shipping.
• Minimum 1 year of experience in a supervisory role.
• Experience with FBA operations preferred.
• Excellent verbal and written communication skills required
• Ability to work independently
• Good interpersonal and problem-solving skills
• Detail-oriented and able to work in a fast-paced environment
• Accurate data entry skills
• Proficient in MS Office applic ations

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

Education:

• High school or equivalent (Required)

Experience:

• FBA shipping: 3 years (Preferred)
• Air Import Operations: 3 years (Required)
• Supervising: 1 year (Required)
• Small Parcels, General Cargo, and E-commerce shipping: 3 years (Required)

Language:

• Mandarin (Preferred)

Ability to Commute:

• Brooklyn, NY 11208 (Required)

Work Location: In person

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